Shipping Policy

At Set Society, every item is made to order. This approach helps reduce waste, ensures every piece is produced specifically for you, and allows us to focus on quality over mass production.

Order Processing

Once your order has been placed, it is sent directly into production.

Production time: 3–7 business days

During busy periods, new product launches, or seasonal holidays, production may take slightly longer. If there are any significant delays, we'll keep you informed.

Shipping Times

After your order has been produced, it will be dispatched to your chosen delivery address.

United Kingdom

Estimated delivery: 5–10 business days

Europe

Estimated delivery: 5–12 business days

International

Estimated delivery: 7–15 business days

Please note that these delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier delays.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after you receive your dispatch confirmation.

Multiple Items

If you've ordered multiple products, they may occasionally arrive in separate packages depending on stock availability or production schedules.

There will be no additional shipping charge for split deliveries.

Customs & Import Duties

For international orders, your local customs authority may apply import duties, taxes, or handling fees.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

Set Society cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your order before it enters production, but changes cannot be guaranteed once production has begun.

Lost or Delayed Parcels

If your parcel appears to be delayed beyond the estimated delivery window, please contact us and we'll investigate with the shipping carrier.

If a parcel is confirmed as lost in transit, we'll work with our production partner to arrange a replacement or another suitable resolution where appropriate.